Last updated: 6/12/2026
This Privacy Policy explains what information we collect on mypromoorder.com, how we use it, and who we share it with. We respect your privacy and we handle your information carefully. By using this site and placing an order, you agree to the practices described here.
What We Collect
We collect information in two ways: information you give us, and information collected automatically when you use the site.
Information you give us when you request a quote, place an order, or contact us may include:
- Name and company name
- Email address and phone number
- Billing and shipping addresses
- Order details, including artwork, logos, and imprint instructions
- Payment information
Information collected automatically when you use the site may include:
- IP address and browser type
- Pages viewed and actions taken on the site
- Date and time of access
- Referring and exit pages
We collect this automatic information through web server logs and cookies.
How We Handle Payment Information
Payment card information is processed by a third party payment processor that handles card data under industry security standards. We do not store full payment card numbers on our own systems. The processor handles your card details to complete your transaction.
How We Use Your Information
We use your information to:
- Process quotes, orders, and payments
- Produce and decorate your items
- Ship and deliver your order
- Communicate with you about your order, including proofs, confirmations, and support
- Maintain the security of the site and prevent fraud
- Meet our legal and accounting obligations
How We Share Your Information
To fulfill your order, we share information with the parties that help complete it. This includes:
- Suppliers and decorators who produce or imprint your items
- Shipping carriers who deliver your order
- Our payment processor who handles your payment
- Service providers who help us operate the site
We share only the information needed to complete the task. We may also disclose information if required by law, to respond to legal process, or to protect our rights, our customers, or the public.
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties. The sharing described above is limited to fulfilling your order and operating our business.
Web Logs and Security Analysis
We keep web server logs that record site usage. We use these logs to monitor the health and security of the site, analyze traffic, detect and prevent fraud, and investigate suspicious activity. This helps us protect your information and keep the site running reliably.
Cookies
We use cookies and similar technologies to operate the site, remember your preferences, keep your session active, and understand how the site is used. You can set your browser to refuse cookies, but some parts of the site may not work properly if you do.
Data Retention
We retain order data, including order history and related records, for as long as needed to fulfill your order, provide support, and meet our legal, tax, and accounting obligations. We retain web logs for a reasonable period for security and analysis purposes. When information is no longer needed, we take steps to delete or secure it.
Security
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you have a security concern, please contact us.
Your Choices
You may request to review, update, or correct the personal information we hold about you. You may also ask us to delete information that we are not required to keep. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.
If you receive promotional email from us, you can opt out at any time using the unsubscribe link in the message. We will still send you messages related to your orders.
Children's Privacy
This site is intended for business and adult use. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the date at the top of this page. Your continued use of the site after an update means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us.