Last updated: 6/12/2026
This policy explains how we process, produce, and ship orders placed on mypromoorder.com. Because our products are custom decorated, your total delivery time has two parts: production time and shipping transit time. Please read both sections below so you know what to expect.
Where We Ship
We currently ship to addresses within the United States only. This includes all 50 states. We do not ship internationally at this time.
We ship to street addresses, business addresses, and PO boxes where the selected carrier allows it. Some carriers cannot deliver to PO boxes, so a street address is recommended.
Order Processing and Proof Approval
Every custom order goes through a proof step before production begins. After you place your order, we prepare a digital proof of your imprint for your review and approval.
Production does not start until you approve your proof. Delays in proof approval will move your delivery date out by the same amount of time. If we do not receive approval or a response, we will follow up to keep your order moving.
Orders with no decoration or customization skip the proof step and move directly to processing.
Production Time
Production time is the time needed to decorate and prepare your items after proof approval. Standard production time is typically 5 to 10 business days, but may vary, depending on the product, decoration method, and quantity.
Production time does not include shipping transit time.
Shipping and Transit Time
Once production is complete, your order ships by a major carrier such as UPS, FedEx, or USPS. Standard ground transit time within the United States is typically 1 to 7 business days, depending on the destination and the carrier.
Your total estimated delivery date is the production time plus the transit time. Business days are Monday through Friday and do not include weekends or holidays.
Shipping Costs
Shipping is quoted or calculated per order. The cost depends on the weight, size, quantity, destination, and shipping method for your specific items.
Your shipping cost is shown on your quote or at checkout before you confirm and pay. You will always see the shipping amount before your order is final. There are no hidden shipping charges added after you place your order.
Rush Orders
We may offer rush production or expedited shipping by special request. Rush availability depends on the product, decoration method, and quantity, and it may carry an additional charge.
If you have a firm in hands date, tell us before you order and we will confirm in writing whether we can meet it and at what cost. Rush options are quoted on a case by case basis.
Order Tracking
When your order ships, we send a confirmation that includes carrier and tracking information. You can use the tracking number to follow your shipment to delivery.
Shipping Delays
Most orders arrive within the estimated window. Delays can happen for reasons outside our control, including carrier issues, weather, supplier stock shortages, and high volume periods.
If we expect a delay that affects your delivery date, we will contact you as soon as we know. Estimated production and transit times are good faith estimates and are not guaranteed delivery dates unless we confirm a guaranteed date in writing.
Damaged or Lost Shipments
Inspect your order when it arrives. If your shipment arrives damaged, or if tracking shows delivery but you did not receive it, contact us within five business days of the delivery date.
Please keep all packaging and take photos of any damage. We will work with you and the carrier to resolve the issue with a replacement, reship, or other remedy as appropriate.
Incorrect or Undeliverable Addresses
Please confirm your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an address entered incorrectly by the customer.
If a shipment is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
Questions
If you have any questions about your order, shipping, or delivery, contact us.